GLIDR AI comes with a 14-day money-back guarantee. If GLIDR AI isn't the right fit for your team, request a full refund within 14 days of your first purchase and we'll return that charge to your original payment method.
This is a money-back guarantee, not a free trial: your plan is active and fully unlocked from the moment you purchase, and the guarantee lets you get your money back if you change your mind within the first two weeks.
New to GLIDR AI? You can create an organization (opens in new tab) in the app to get started — the guarantee applies from your first purchase.
What's covered
The guarantee applies to your first purchase of a Garage or Business plan, whether you're billed monthly or annually. You're covered whether you signed up during AI onboarding or from your pricing page.
What's not covered
- Renewals. The window applies to your initial purchase only, not to later monthly or annual renewals.
- Tier changes after your first purchase. Upgrades or other tier changes made after you've bought are not a new guarantee period. See Changing your tier for how those charges work.
- Enterprise and custom contracts. These are governed by the terms of their own order form.
- LaunchPad on GLIDR (Academic) plans. These are sold and billed separately (not through the self-service Garage or Business checkout), so this guarantee doesn't apply.
How to request a refund
Refunds under the guarantee are handled by our Support team. To request one, reach out and let us know you'd like a refund under the 14-day money-back guarantee. You can contact Support two ways:
- Live chat: open the Support chat in the bottom right of GLIDR AI or our website.
- Email: write to us at support@glidr.io.
Make your request within 14 days of the date you were charged. Once your refund is processed, we return the charge to your original payment method, your subscription ends, and access is removed for your team. We don't delete your data unless you ask us to.
How this relates to cancelling
Cancelling and requesting a refund are different:
- Cancelling stops future billing. Your access continues until the end of the current billing cycle, and you are not charged again.
- The money-back guarantee additionally refunds your initial charge when you request it within 14 days of your first purchase.
For everyday billing tasks such as cancelling, pausing, or changing tiers, see Billing and Subscriptions.