As a Limited Contributor, you're a key source of data for those around you. If you're part of the Customer Success, Sales or Marketing teams at your organization, you can provide insight into customer requests, feedback and behavioral data. This could be in the form of support tickets, notes from sales calls, or the result of an ads experiment – all of this builds a bigger picture for Product Teams to build a better product.

View the Canvas

When you first start using GLIDR, you'll notice the Idea Canvas, which is the team's roadmap. This is where the team adds Ideas relating to the product or business: features to build, problems to solve, or customer segments to target, for example.

This is a great place to check progress on a new feature, or see if a customer request is already on the team's roadmap.

As a Limited Contributor you can't add or edit Ideas, but you can click on them to see more detail. You can also add comments and @mention your teammates.

Add Some Evidence

To add Evidence, such as notes from a customer call, NPS results or feedback requests, you can click the red + button in the top right corner of your screen.

There are two types of Evidence you can add this way: Interview or Other. Interviews allow you to add information about the person you spoke to, whereas Other is for more general feedback.

Set Up The Chrome Extension

A quick way of getting data into GLIDR is to download the Google Chrome Extension from the Google Chrome Store. Whenever you need to bring data into GLIDR, highlight it in Chrome and send the data through to GLIDR as Evidence.

You can bring data in from any web-based app, such as emails, survey results or even articles, blogs and white papers.

Connect and Rate Evidence

Once you've added Evidence, you can connect this to existing Ideas, and rate it against how strongly the Evidence supports the Idea. 

To learn more about connections, click here.

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