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Contextual Inquiry is an important method for figuring out the problems that your users have in the real world via direct observation

Contextual Inquiry

The ultimate guide, with tips, case studies and lots of linked resources

Data Mining is a user research tool for uncovering overall trends and macro behaviors across many data points from your users

The Experience Sampling research method helps you learn about user behavior in real time & in the context of their everyday lives

How to use focus groups for user research and product development

Open-Ended Surveys are are useful research technique for generating ideas from customers across an available marketing channel

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